Frequently Asked Questions

Find answers to common questions about shopping at neo gadgets

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 3-7 business days within major cities and 5-10 business days for other areas. Express shipping options are available at checkout for faster delivery.

Do you ship internationally?

Currently, we ship within Pakistan. International shipping may be available for select products. Please contact us for more information.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier service.

What are your shipping charges?

Shipping charges vary based on your location and order size. Free shipping may be available for orders above a certain amount. Check the shipping information at checkout.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging. Items must be in the same condition as received. Some items may be non-returnable for hygiene reasons.

How do I return an item?

Contact our customer service team to initiate a return. We will provide you with a return authorization and instructions. Once we receive and inspect the item, we will process your refund.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to your original payment method.

Can I exchange an item?

Yes, exchanges are available for items of equal or greater value. Contact our customer service team to arrange an exchange.

Payment

What payment methods do you accept?

We accept cash on delivery, bank transfers, and major credit/debit cards. Some payment methods may offer discounts - check at checkout.

Is my payment information secure?

Yes, we use secure payment processing systems to protect your financial information. We do not store your complete payment details on our servers.

Do you offer payment plans?

Currently, we accept full payment at the time of purchase. We are working on introducing installment options in the future.

Products

Are your products authentic?

Yes, we only sell authentic, high-quality products from trusted suppliers and manufacturers. We stand behind the quality of all items we sell.

What if a product is out of stock?

If a product is out of stock, you can sign up for email notifications to be alerted when it becomes available again. We restock popular items regularly.

Do you offer product warranties?

Many products come with manufacturer warranties. Warranty information is provided in the product description. We also offer our own replacement warranty for eligible items.

Can I see product reviews?

Yes, customer reviews are available on each product page. We encourage customers to share their experiences to help others make informed decisions.

Account & Orders

Do I need an account to shop?

No, you can shop as a guest. However, creating an account allows you to track orders, save your wishlist, and enjoy faster checkout.

How do I reset my password?

Click on "Forgot Password" on the login page and enter your email address. You will receive instructions to reset your password.

Can I cancel my order?

Orders can be cancelled within 24 hours of placement, provided they have not been shipped. Contact customer service immediately to cancel.

How do I update my account information?

Log into your account and go to "My Account" to update your profile, address, and other information.

Customer Service

How can I contact customer service?

You can reach us via phone, email, or through the contact form on our website. Our customer service team is available during business hours to assist you.

What are your customer service hours?

Our customer service team is available Monday through Saturday, 9 AM to 6 PM. We respond to emails and messages as quickly as possible.

Do you have a physical store?

We are primarily an online store. Please check our Contact page for any physical locations or pickup points.

Still have questions?

Can't find the answer you're looking for? Our customer service team is here to help.